Testimonials
Here's what AEIS clients, authorized distributors, agencies and reward recipients are saying about our reward solutions.
Clients
"It was important that we develop a program that rewards our customers in a real way and is not restrictive to only a limited number of awards. Some programs of this type give you points that can be traded in for specific prizes. With American Express® Incentive Services we are able to give real dollars that can be spent in a myriad of ways."
- Rob Kalman, VP of Marketing, SED International
"With the introduction of these reward cards, we've expanded our members' choice of rewards from hundreds to tens of thousands of options. They're flexible, convenient, easy-to-use and provide the ultimate reward experience for our millions of members."
- Nathalie Belanger, General Manager, Rewards, Groupe Aeroplan
"We've received extremely positive feedback from participants, and have seen a double digit increase in customer satisfaction. It has created ongoing sales consultant excitement and is considered to be among the best in the industry."
– Jean Munn, Moen Target Market Manager
"We have issued just over 6,700 cards and funded over $1.75 million in rebates. There is a lot of enthusiasm at Ewing and with our customers for a program like this. AEIS helped Ewing streamline administration, brand the program and increase customer participation."
– Rilus Graham, VP, Credit Administration, Ewing Irrigation
"I was looking for a reward that offered convenience, choice and ease of use, while saving me time managing the reward program…Business has boomed…and our salespeople are very excited about the program which has made a world of difference."
– Larry Lavelle, President, Advantage Parts
"We've seen an overall growth of a larger volume product line increase as much as 40 percent. The cards are key to our success with promotions, and our vendors trust the American Express brand. We want our rewards to provide instant gratification. These cards help sales people feel great about their accomplishments and give them immediate positive feedback about their performance."
– Joan Baranek, Sales Director, Airgas Safety
"The prepaid reward card from AEIS provided the flexibility in rewards and redemption we were looking for. In the first four years of the program, Banner Health has on average awarded 24,000 employees with reward values ranging from $50 to $400. Employee response and reception of the program has been very positive. Flexible messaging, reward denominations and competence of the AEIS team make the cards an effective recognition tool and has provided for an easy expansion into patient recognition programs and other areas of the organization."
– Lisa Davis-Jones, System Director, Payroll Services & Corporate Taxation, Banner Health
"This card is ideal for our guests because it's a stylish, sophisticated reward that is easy to redeem, and the online ordering is so convenient! The reward reminds our guests that Beechwood appreciates and values their business, and it's advertising for the hotel. The card projects the image we want, and we know our traveling guests can use them nationwide."
– Mark Waxler, Vice President & General Manager, Beechwood Hotel
"Our people are measured on performance against established goals. They respond well to challenges, so we motivate them to reach a higher level of performance by offering each employee the opportunity to earn reward points. We knew the cards would be a hit. Instead of trying to guess what is important to our employees, we leave it up to them to enjoy their rewards however they choose. We plan to follow our employees' survey feedback and keep the incentive program going strong next year. This reward program saves me time and money because I only have one reward to manage."
– Jason Fisher, Rewards and Recognition Manager, Bell Canada
"AEIS stepped up with a web services solution that allowed Dollar to automate the entire process and found a solution to every issue we raised. We're able to do regular, targeted email communication to the agents. Point balances are updated daily, and that's what separates Dollar from the pack. More than 7,000 agents have enrolled in the program and in the first five months market share in portions of the government sector alone jumped 14%. The program provided an automated, faster payment process and an agent loyalty factor that Dollar has not had in the past. Agents now have a Dollar-branded card in their wallet, and the program allows for nationwide and targeted bonus opportunities."
– Scarlete Pelfrey, Dollar Thrifty Automotive Group Director, Travel Industry Sales and Marketing
"By rewarding our members with this freedom (a reward card), we believe we'll gain even greater loyalty and more repeat business from them."
– Steve Sickel, InterContinental Hotels Group (IHG) Senior Vice President, Multi-Brand & Relationship Marketing
"The employees' reactions have been incredible. AEIS hit the nail on the head in terms of assembling the perfect outlets for our employees to get the rewards they want most. When an employee chooses their own reward from this selection of merchants, it ensures that it will be remembered for a long time. When an employee sees the theme on the card, it reinforces Textron Financial's appreciation of their outstanding performance, and reminds them why they received the reward. We've been using the card for more than five years. AEIS reward solutions have been the answer for us!"
– Steve Ostiguy, Manager, Organizational Performance, Textron Financial Corporation
"The program has been easy to implement and manage. It's simple for resellers to understand and navigate. And McDATA awards can be easily provided to resellers in a timely manner. Our online claims submission and rewards process is completely automated. The program helps differentiate McDATA among vendors and is also used as a reseller recruitment tool. Reseller sales representatives and sales engineers receive points for selling McDATA products, and the points are distributed through American Express®- branded rewards cards cobranded with the McDATA logo."
– Elizabeth Hale, McDATA Channel Marketing Manager
"We have seen a significant participation increase in our safety program; participation has more than doubled. The best result has been a significant decline in the incident rate."
– Gary Dean, Vice President of Operations, Producers Assistance Corporation
"It's been a very successful program so far. Our employees are focused back on the safety program and they now have the incentive to keep safety top of mind."
– John Knapp, Executive Vice President, Producers Assistance Corporation
"Our program is in its third year and is showing no signs of slowing down. What we found was that repeat business increased. Realtor sales jumped from 42 percent to more than 50 percent of our business."
– Tina Berry, Marketing Director, Royce Builders
"A chance to earn points on their reward card keeps the staff motivated to sell, and helps them stay focused on their business. They can easily go online and check their available points whenever they want. Our salespeople have responded that the card is a motivating incentive. I've heard that points were spent on electronic luxuries, holiday gifts or school clothes for their children. One employee even took her mother on a cruise. This program is an efficient, user-friendly tool with so many capabilities, and it eliminated a lot of tedious administration.
– Jean Kriesel, Manager, Employee Communications & Recognition, Select Comfort
"During the first year of the sales incentive program, TELUS Mobility stores achieved 104 percent of their sales goals nationally. The incentive program motivates our people to achieve their goals. With the STAR Awards Program, they receive immediate gratification, we see results."
– Jackie Foo, Director of Sales and Service, TELUS Mobility Corporate Retail Stores
Authorized Distributor
"We have slightly different program structures for our customers, such as PSC's distributors and resellers. Both groups have taken an active role in the program and are enjoying the fruits of their labors. More importantly, PSC is benefiting from increased sales. Years after its initial launch, we have found that a group of highly dedicated salespeople participate most in the program, and that group is growing every day. The program has worked very well for PSC and offers a point of differentiation in the marketplace. The next step will be to incorporate levels of product education into the program. Data management solutions are not the easiest things to sell, but a careful blend of product knowledge and incentives could make it a whole lot easier."
– Victor Errante, President, Distributor One
Agencies
"The prepaid cards were a cost effective way to promote individual shows and fit well with Broadway Shows' audience demographics. They were a value-added benefit to ticket buyers in lieu of a discount."
– Katherine Holland, Broadway Shows Account Director, Momentum Worldwide
"From Mack Corporate's stand point, the card has helped them internally by allowing the company to track bonuses, eliminate the need to write bonus checks and streamline procedures. The card is multi-functional in that the salespeople can choose how to spend their bonus. All in all, the sales force enjoys having the ability to use their card however they choose."
– Noble Jones, Senior Vice President, ST&P Communications
Reward Recipients
"It's great to be recognized. When I worked for my previous company, I was never given anything besides a paycheck!"
– Eden Kwok Sieuw, Sales Associate, TELUS Mobility Corporate Retail Stores
"The event and program are unbelievable – they are a real motivator."
– Leroy Blake, Sales Associate, TELUS Mobility Corporate Retail Stores
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