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Returns and Refunds
In the event of an extra ordinary circumstance and a return or refund of Cheques is requested, please contact your sales representative or American Express at 1-888-689-9338 to receive instructions as how to proceed. Specific instruction will be issued that must be followed as directed. Please note, should a refund be issued, American Express will only issue Cheque face value should the error be at fault of the client. Should the error be at the fault of American Express, entire fees will be refunded.
American Express reserves the right to verify compliance with the recipient agreement. Each case is reviewed on individual circumstance. All decisions made by American Express are final.
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All sales for American Express® Gift Cheques are considered final. Please note if you have a surplus of Cheques, American Express suggests the Cheques are deposited into the appropriate bank account. Since the Cheques are considered "cash", this process is faster and easier to implement than returning Cheques and issuing credit. 
